112 urgent in slow motion

It is circulating in the media networks that the ambulances and firefighters did not arrive quickly enough at the tragic fire at #Colectiv, witness statements appeared. Only those who have not had an emergency and have not called an ambulance at 112 do not believe this. This is exactly how 112 works, just like the rates from Altex, only with the bulletin “Call now and the ambulance will come next year” (exaggerated, of course).

…. how does the emergency call to 112 work? Or rather, how does it not work? I don’t know how it works in Bucharest because I’m not from that part of the country, but I can tell you how it works in Deva.

Having a sicker child, at 2 years old he had febrile convulsions, I despaired how many times he had a high fever. I had countless “rides” with the ambulance, about 3-4 times a winter. From any redness in the throat or tonsillitis, he would suddenly have a fever of 40 and in 3-4 hours, whatever we did to him, it did not decrease even one bit…. what can you do? call 112 and go to the hospital.

I was made a fool and a moron live by Dr. Popa Tanase, “At 5 years old, you give him 14ml of Panadol? That’s the dose for 24 hours, not for 6 hours” , he even offered me dystonocalm when he saw that I was getting angry, so that I could see later on the ward, after admitting us, that the nurse would come and give him 16ml of Panadol. “Ms. Nurse, why do you give him so much? The doctor said that is the dose for 24 hours”“That’s stupid” I got the answer. We have such doctors, who have no idea what dose of paracetamol is given to a 5-year-old child.

But still the most embarrassing “adventure” happened last year in January.

After dinner, around 5 o’clock, he developed a fever out of the blue and suddenly, 39-40 and it was maintained without decreasing, despite the administration of algocalmin with paracetamol and wrapping in wet sheets. At around 7:30 I called 112. The lovely housekeeper listened, then put us in touch with another dispatcher, then another…. after 10 minutes on the phone, after I explained the problem 3 times “7-year-old child, history of febrile convulsions, has a fever of 40 degrees which does not decrease at all” and all the necessary data (only the number on the shoes I did not give him, although I was about to give him that too, just to send the damn ambulance once) we get “I sent the ambulance, it’s on the way”.

I later found out, from the doctor on the ambulance, that the first call is made to the 112 dispatchers, then the connection is made to the ISU dispatcher, and from there the connection is made to the ambulance dispatcher. Wow…. yes, we have dispatchers by number, no joke.

And we were waiting… and we were waiting…

The hospital and ambulances are in another town, 10 km away. 10 minutes by car.

After 36 minutes (I think I do less from home to the hospital by bike) the ambulance is heard. I’m going down. After 2 minutes, he manages to park it “at the curb” according to regulations…. And he came down, a 1.40 by 1.40 round doctor who could barely walk swaying.

Do you know what was their explanation for the delay?? An embarrassing one, “I didn’t understand the address well and I looked for this street in another locality”. Really???? After you kept me on the phone for 10 minutes, I gave you the address and included the landmark.

“What floor are you on?” the driver asked me

“At 3”

“And I have to go up there? Can’t you lower it down?”

Honestly, I wanted to shoot him one. After I despaired waiting for the ambulance, I did not expect this.

Arriving at the UPU in Deva, the embarrassment continues. He is consulted by a doctor, who already knew us from the number of times we were there.

“He has nothing in his throat, ears, lungs…. he only has a fever. Why did you come here at this hour? Didn’t you disturb the ambulance too?”

No auntie, I came by bike, and I disturbed the ambulance because we were bored at home, I wanted to tell them.

He has a fever of 40 and you tell me he has nothing?? Fever 40 you do nothing! And we were sent home, algocalmin + paracetamol and wraps until the fever subsided. He had a fever for 5 days, which then subsided as suddenly as it started, leaving us with only a guess as to what happened, but no diagnosis. That day he had the ROR (rubella-measles) vaccine.

This is how the system works, for those who don’t know.

It’s hard to be Romanian in Romania, but even harder to be a patient. Everyone has “rights”, only we are “European citizens and we have rights” … some more than others, that saying … That our health system is rubbish, that’s known, but the saddest thing is that sometimes, those who should -offer you a little relief, comfort, and security (as they are paid only from the taxpayers’ money) are the ones who also take you in the lurch.

Here are some rights that I found that I have at UPU Deva over the years:

The right to wait for the ambulance…. until he comes

The right to sit in the UPU lobby even for hours before anyone notices you.

The right not to turn the corner until someone notices you.

The right to buy your own medicines/syringes/branula… and others necessary for the treatment

The right to be taken cool “The child has a fever of 40 but there is nothing. Is that why you came to us? And did you disturb the ambulance at this time of night?”.

The right to be sent home after 4 hours, because you can only stand and have nothing, and they need the salon.

The right to witness a fight between a doctor and a stretcher live in the UPU lobby, but that’s another story.

We are people, I know that, but if you choose this job, do it properly, because you chose it and you work with people and their lives. It’s not the same thing, as working in a factory, the piece doesn’t turn out well, scrap it, and we make another one.

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